Last updated: October 2026

 

1. Who I Am

 

Laura Mac PMU is a permanent makeup and beauty business operated by Laura Mac in Redcar, Teesside.

 

I respect your privacy and take the protection of your personal information seriously. This policy explains what personal information I collect, how I use it, how it is stored and what rights you have.

 

If you have any questions about how your information is handled, you can contact me at:

 

Email: contact@lauramacmakeup.com

 

2. What Information I Collect

 

Depending on the treatments you enquire about or book, I may collect the following information:

 

• Contact details: Your name, email address, telephone number and other details you provide when contacting me or making a booking.

• Booking information: Your appointments, treatment history, booking preferences and deposit or payment records.

• Consultation and consent information: Information you provide through consultation forms, consent forms and treatment records.

• Health information: Information about relevant medical conditions, medications, allergies, skin concerns or other factors that may affect your suitability for a treatment.

• Communications: Messages and information you send me through my website, email or social media.

• Website information: Certain technical information may be collected when you visit my website through cookies or similar technologies, depending on the website settings and tools in use.

 

Please only provide information that is relevant to your enquiry or treatment.

 

3. How I Use Your Information

 

I use your personal information to:

 

• Respond to enquiries and manage bookings.

• Carry out consultations and assess suitability for treatments.

• Obtain and maintain appropriate consent.

• Plan and record treatments and provide appropriate aftercare.

• Process deposits and payments.

• Send appointment confirmations, reminders and other relevant booking communications.

• Maintain business, insurance and financial records.

• Meet applicable legal and professional obligations.

• Improve my website and services where appropriate.

 

I do not use your health information for unrelated marketing purposes.

 

4. Health Information and Consent

 

Some permanent makeup and beauty treatments require me to collect information about your health to help assess suitability and carry out treatments safely.

 

Health information is particularly sensitive personal data. I will only collect and use it where there is an appropriate legal basis to do so and the additional conditions required by data protection law are met.

 

I keep treatment records to support safe treatment, appropriate aftercare and relevant professional or insurance requirements.

 

5. How Your Information Is Stored

 

I use Solo, my booking and client-management platform, to manage appointments, client details, consultation and consent information, and deposits or payments processed through the platform.

 

I also maintain certain treatment records on paper.

 

I take reasonable steps to protect personal information against unauthorised access, loss, alteration or disclosure. Access to client information is limited to what is necessary for running my business and providing treatments.

 

Online information is subject to the security and privacy arrangements of the relevant service providers.

 

6. Who I Share Your Information With

 

I do not sell your personal information.

 

Where necessary for running my business, I may share relevant information with service providers that support my work, including:

 

• Solo, for bookings, client management and related services.

• Payment service providers involved in processing transactions.

• Wix and relevant website service providers.

• Professional advisers, insurers or authorities where necessary and lawful.

 

These providers may process information in accordance with their own privacy arrangements and their responsibilities under applicable data protection law.

 

I only share information where there is an appropriate reason to do so.

 

7. Emails and Marketing

 

I may contact you about your enquiries, appointments, treatments and aftercare.

 

Where I send marketing communications, I will do so in accordance with applicable data protection and electronic marketing rules. You can opt out of marketing communications at any time.

 

Receiving an appointment reminder or service-related message does not automatically mean you have agreed to receive marketing.

 

8. Photographs

 

Photographs may be taken to document treatment results or for other treatment-related purposes where appropriate.

 

If I wish to use identifiable photographs of you for promotional purposes, such as my website or social media, I will seek the appropriate permission separately.

 

You can ask me questions about how your photographs are used by contacting me.

 

9. Cookies and Website Analytics

 

My website is hosted through Wix. Cookies and similar technologies may be used to support website functionality and, depending on the settings enabled, to understand how visitors use the website.

 

Where consent is required for non-essential cookies or tracking technologies, these will only be used in accordance with the applicable requirements.

 

You can find further information about cookies through the website’s cookie settings, where available, and Wix’s relevant privacy information.

 

How Long I Keep Your Information

 

I retain client consultation, consent and treatment records for as long as reasonably necessary for treatment-related, professional, insurance and legal purposes. Financial records are retained in accordance with applicable tax and accounting requirements.

 

Different types of information may be retained for different periods. I periodically review the information I hold and securely dispose of it when it is no longer necessary to retain it, subject to any applicable legal or professional requirements.

 

11. Your Data Protection Rights

 

Depending on the circumstances, you may have the right to:

 

• Request access to the personal information I hold about you.

• Ask me to correct inaccurate or incomplete information.

• Request deletion of your information.

• Ask me to restrict certain uses of your information.

• Object to certain types of processing.

• Request a copy of certain information in a portable format.

• Withdraw consent where processing is based on your consent.

 

These rights are subject to applicable legal conditions and exceptions. For example, I may need to retain certain records to meet legal or insurance obligations.

 

To exercise your rights, please email me using the contact details above.

 

12. Complaints

 

If you have concerns about how I use your personal information, please contact me first so I can try to resolve them.

 

You also have the right to raise a concern with the UK’s Information Commissioner’s Office (ICO).

 

13. Changes to This Policy

 

I may update this privacy policy if my business practices, services or legal obligations change. The latest version will be available on my website.